as small as a world and as large as alone

3:02am June 10, 2015

amazonpoodle:

fun tip for the day, from a former customer service operator: if you call a customer service line that has little “this call may be recorded” disclaimer, and the person who helps you out does a good job, TELL THEM THIS. say, “you have been so helpful, i really appreciate it” or similar, not just because they were nice to you and you want to be nice back but because this counts on their quality assurance scores. at the place i worked doing credit card customer service, our bonuses/raises/continued employment depended heavily on somebody listening to our phone calls and grading them. a clear statement of appreciation (more than just “thank you”) was worth a lot. it takes like 15 extra seconds of your life. i try to do it whenever i can.

p.s. if you’re really feeling wild and/or somebody has rocked your world answering your questions about shipping or giving you a refund or fixing your computer, and you have some extra time, ASK TO TELL THEIR MANAGER HOW GREAT THEY’VE BEEN. trust me.

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